Course Overview
Learning hardware and software troubleshooting, maintenance, and repair for computer systems.
Purpose & Value
Purpose
This qualification develops practical competencies in computer hardware and software maintenance, repair, and troubleshooting. It prepares learners to provide essential technical support services across various organizational settings, ensuring smooth operation of computer systems and networks.
Value Proposition
- Gain hands-on experience with computer hardware and software systems
- Develop problem-solving skills applicable across IT environments
- Learn both in-person and remote support techniques
- Build customer service excellence alongside technical skills
- Access to hardware labs and diagnostic tools for practical training
- Gain access to recognized certifications such as CompTIA A+, CompTIA Network+, Microsoft and CISCO
Key Outcomes
Upon successful completion, learners will be able to:
- Diagnose and repair hardware issues
- Install and configure operating systems, hardware components and peripherals
- Troubleshoot software problems
- Build and upgrade computer systems
- Provide technical support to users
Program Details
Duration
The 24-month program provides extensive hands-on training with computer systems, allowing time for mastery of hardware, software, and troubleshooting techniques.
Learning Approach
Practical workshop-based learning with access to computer hardware labs, diagnostic tools, and repair equipment. Combines hands-on repair sessions, operating system installations, troubleshooting scenarios, and customer service simulations. Weekly practical labs with theoretical online modules.
Entry Requirements
- Grade 12 or equivalent qualification
- Basic understanding of computer operations
- Relevant NQF Level 4 qualification in IT or related field
Your Learning Journey
Curriculum Modules
Knowledge Modules (109 Credits)
- Introduction to Data Communication and Networking, 15 Credits
- Basics of Computer Architecture: Hardware, 30 Credits
- Basics of Computer Architecture: Software, 30 Credits
- Basic Concepts of Sustainable Computer Environment and Green Technologies, 10 Credits
- Social Media and Digital Literacy, 5 Credits
- End User Computing, 6 Credits
- Business communication and customer services, 8 Credits
- Ready for work standards, 5 Credits
Practical Skill Modules (73 Credits)
- Troubleshoot computer and network faults, 30 Credits
- Maintain computer and network security, 8 Credits
- Provide support to end Users, 30 Credits
- Install computer software and hardware, 5 Credits
Work Experience Modules (100 Credits)
- Respond to user inquiries regarding fault request, 30 Credits
- Set up equipment for users, check operating system performance and ensure proper installation of cables and software, 25 Credits
- Processes of maintaining computer systems and peripherals, 15 Credits
- Identify the potential green technologies, processes and procedures for cost effective application and create a sustainable computer environment to reduce e-waste, 10 Credits
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities, 20 Credits
Career Opportunities
This qualification opens doors to various career opportunities across industries:
Computer Technician
IT Support Specialist
Help Desk Technician
Field Service Technician
PC Repair Specialist