Course Overview
Learn office administration, document management, and administrative support for efficient office operations.
Purpose & Value
Purpose
The Occupational Certificate: Office Administrator prepares learners to perform essential administrative, organisational, and communication functions within modern offices. The qualification develops a high level of professionalism, digital competence, and operational effectiveness — enabling learners to support business processes, manage office systems, and facilitate smooth workflow within organisations
Value Proposition
- Master essential office software and business applications
- Develop professional communication and organizational skills
- Learn records and document management best practices
- Gain scheduling, meeting, and event coordination expertise
- Build versatile skills applicable across all industries
Key Outcomes
Upon successful completion, learners will be able to:
- Manage office systems, filing structures, electronic records, and correspondence
- Maintain organised workflows, documentation processes, and standard operating procedures
- Support daily operational activities, including scheduling, task tracking, and resource coordination
- Produce professional business documents such as reports, letters, minutes, and presentations
- Provide efficient front-desk and customer service support
- Use MS Office applications (Word, Excel, PowerPoint, Outlook) at an advanced administrative level
Program Details
Duration
The 42-month program provides thorough training in office administration systems and professional business practices.
Learning Approach
Practical office simulations using real business scenarios, document management exercises, communication workshops, and scheduling projects. Weekly theory sessions (online, hybrid, or classroom-based) cover office software applications (MS Office Suite), business writing, records systems, and professional etiquette.
Entry Requirements
- Grade 12 qualification
- Strong computer literacy and typing skills
- Excellent organizational abilities
- Professional communication skills
Your Learning Journey
Curriculum Modules
Knowledge Modules (132 Credits)
- Effective office administration and management, 10 Credits
- Business communication and customer services, 8 Credits
- Office protocol, deportment and etiquette, 8 Credits
- Apply End User Computing, 6 Credits
- Social media and digital literacy, 5 Credits
- Introductory project management, 2 Credits
- Computerised Project Management, 15 Credits
- Basic business calculations, 5 Credits
- Resource and procurement management, 15 Credits
- Tender and procurement processes, and procedures, 5 Credits.
- Document management and record keeping, 15 Credits
- Staffing, and people support, 15 Credits
- Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, 12 Credits
- Public relations, marketing and advocacy, 6 Credits
- Ready for work standards, 5 Credits
Practical Skill Module (155 Credits)
- Communication and effective customer relationships, 10 Credits
- Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation, 15 Credits
- Assist in the administration and preparation of the process of tendering of contracts, 15 Credits
- Manage meetings, 15 Credits
- Payroll processing and pay administration, 15 Credits
- Support the recruitment, selection, and induction of staff, 15 Credits
- Classify, identify, register, track and dispose of records and information, 15 Credits
- Assist in the administration and preparation of the Workplace Skills Plan (WSP), 15 Credits
- Provide administrative support to Marketing/Public Relations division, 20 Credits
- Prepare, install and dismantle exhibition elements, 10 Credits
- Manage a small project, Credits 10
Work Experience Modules (158 Credits)
- Perform administrative and meeting support functions to support management, 12 Credits
- Handle customer and client's queries and liaison in an office, 8 Credits
- Marketing/Public Relations and administrative support, 25 Credits
- Assist in planning and coordinating at least two special events/conferences, 20 Credits
- Procure and allocate resources, 15 Credits
- Solicit tender offers in terms of a set of procedures, 10 Credits
- Manage a paperless office, 20 Credits
- Supervision, and training of administration staff, 15 Credits
- Assist in developing a Workplace Skills Plan according to employee training needs, 8 Credits
- Apply ready for work standards to everyday work activities, 25 Credits
Career Opportunities
This qualification opens doors to various career opportunities across industries:
Office Administrator
Administrative Assistant
Reception Supervisor / Front Desk Coordinator
Office Coordinator
Executive Assistant (Entry-Level)
Client Services Administrator